How To Become An ITIL Expert
The ITIL Expert certification is among the hardest IT associated certifications to obtain. It requires months of dedication and a passion for IT Service Management. To change into an ITIL Professional it's essential first pass the ITIL Foundations exam after which get hold of 22 credits from either a Lifecycle stream or an Functionality stream and then pass the daunting Managing Throughout the Lifecycle (MALC) exam. I am going to take you briefly by my journey and what I did to ultimate get hold of my ITIL Professional certification.
As I'm in a management role I decided that the Lifecycle steam was the one I would follow. I would ideally have like to comply with the sequence of Service Strategy, Service Design, Service Transition, Service Operations and then Continual Service Enchancment but the establishment I accomplished my training were not so good as scheduling programs so I had to combine them up a bit.
I started on schedule with the Service Strategy and this course I discovered extremely interesting. Although the venue was stunning I do have a passion for strategy so I put that in the back of my thoughts and focused on absorbing as a lot info as possible. The course is three days in size and you need every minute of it. I made a decision that I might do the course after which write the examination the following Friday which would give me per week to review and revise what I had learn't.
My learning plan as such paid off and I managed to get a hundred% for the Strategy Examination, speak about getting an enormous head!! I'll allow you to in on my research secret at the end. After the strategy module I completed the Service Transition module which for me is the most fascinating however is 3 days of loss of life by PowerPoint. From my expertise Service Transition is neglected in most organizations and yet is probably the most important. I managed to get 77% for this examination which was good as IT Service Management intermediate certification bought me down to earth after the 100% for strategy.
Subsequent was Service Design which was also an attention-grabbing course and a slight little bit of PowerPoint numbness however total interesting. Once more not many organizations apply Design and the benefits may be seen when completing the course. The Design examination was extraordinarily troublesome and I scraped through with 70% (the pass mark). That said the venue the place we were writing the examination was shocking. The examination is on-line and their Internet connection was so slow it took 20 minutes just to open the exam! The connection saved dropping and we could not save our answers. I finally got a good connection through a 3G card and then just rushed by the exam with out checking anything because the last thing I wanted to do was postpone as this would mess up my entire schedule. Anyway I passed and that was the main thing.
I managed to arrange onsite training for Continuous Service Enchancment (CSI) so I managed to complete this course in one and a half days compared to the three days. This is course is more a summary of the all the others modules. The exam was powerful but fair and I passed easily with 80%.
The final module I accomplished was Service Operations which I found extremely easy. Service Operations seemed to be ITIL v2 in one and as I've been exposed to ITIL this was a walk in the park. To be trustworthy I hardly opened a book for the examination and managed ninety%.
Final was the BIG beast, Managing Throughout the Lifecycle (MALC). This is a five day course and the examination covers all of the previous modules. I gave myself two months hole earlier than doing MALC and this I found was the perfect time frame, not too long to forget everything and not too brief to be burnt out. MALC was tough indeed and I used to be given some advice to skim all of the modules but really focus on Service Strategy and CSI. I followed this advice but determined to additionally do Service Transition in a bit more detail.
Finally, after 6 months (a record I hope) I passed the MALC examination with seventy five% on my first attempt. As MALC has solely a 55% pass rate I was very pleased with this result. So after 6 months I had completed my ITIL Expert Certification and I am now fortunately making use of what I learnt in my current working environment. With dedication you to can get hold of your ITIL Knowledgeable certification, make it a aim, put your nose down and go for it!
As I'm in a management role I decided that the Lifecycle steam was the one I would follow. I would ideally have like to comply with the sequence of Service Strategy, Service Design, Service Transition, Service Operations and then Continual Service Enchancment but the establishment I accomplished my training were not so good as scheduling programs so I had to combine them up a bit.
I started on schedule with the Service Strategy and this course I discovered extremely interesting. Although the venue was stunning I do have a passion for strategy so I put that in the back of my thoughts and focused on absorbing as a lot info as possible. The course is three days in size and you need every minute of it. I made a decision that I might do the course after which write the examination the following Friday which would give me per week to review and revise what I had learn't.
My learning plan as such paid off and I managed to get a hundred% for the Strategy Examination, speak about getting an enormous head!! I'll allow you to in on my research secret at the end. After the strategy module I completed the Service Transition module which for me is the most fascinating however is 3 days of loss of life by PowerPoint. From my expertise Service Transition is neglected in most organizations and yet is probably the most important. I managed to get 77% for this examination which was good as IT Service Management intermediate certification bought me down to earth after the 100% for strategy.
Subsequent was Service Design which was also an attention-grabbing course and a slight little bit of PowerPoint numbness however total interesting. Once more not many organizations apply Design and the benefits may be seen when completing the course. The Design examination was extraordinarily troublesome and I scraped through with 70% (the pass mark). That said the venue the place we were writing the examination was shocking. The examination is on-line and their Internet connection was so slow it took 20 minutes just to open the exam! The connection saved dropping and we could not save our answers. I finally got a good connection through a 3G card and then just rushed by the exam with out checking anything because the last thing I wanted to do was postpone as this would mess up my entire schedule. Anyway I passed and that was the main thing.
I managed to arrange onsite training for Continuous Service Enchancment (CSI) so I managed to complete this course in one and a half days compared to the three days. This is course is more a summary of the all the others modules. The exam was powerful but fair and I passed easily with 80%.
The final module I accomplished was Service Operations which I found extremely easy. Service Operations seemed to be ITIL v2 in one and as I've been exposed to ITIL this was a walk in the park. To be trustworthy I hardly opened a book for the examination and managed ninety%.
Final was the BIG beast, Managing Throughout the Lifecycle (MALC). This is a five day course and the examination covers all of the previous modules. I gave myself two months hole earlier than doing MALC and this I found was the perfect time frame, not too long to forget everything and not too brief to be burnt out. MALC was tough indeed and I used to be given some advice to skim all of the modules but really focus on Service Strategy and CSI. I followed this advice but determined to additionally do Service Transition in a bit more detail.
Finally, after 6 months (a record I hope) I passed the MALC examination with seventy five% on my first attempt. As MALC has solely a 55% pass rate I was very pleased with this result. So after 6 months I had completed my ITIL Expert Certification and I am now fortunately making use of what I learnt in my current working environment. With dedication you to can get hold of your ITIL Knowledgeable certification, make it a aim, put your nose down and go for it!