What Is The ITIL Service Lifecycle?
Many organisations are adopting the ITIL process lifecycle to enable them to manage business and know-how changes more effectively and efficiently.
Strategy (SS)
The purpose of the ITIL training Malaysia process strategy lifecycle stage is to outline a strategy that a supplier needs to execute to fulfill a company's business objectives and outcomes. Value creation begins in the strategy lifecycle stage with an understanding of the organizational targets and customer needs. The strategy lifecycle stage covers strategy generation that goals to improve the alignment between the service supplier's capabilities and the enterprise strategies.
The strategy publication covers the rules of management which are useful for developing administration insurance policies, practices and processes across the ITIL service lifecycle. The guidance contains the development of markets to be served, traits of inner and exterior supplier types, service property, the service portfolio and implementation of strategy through the lifecycle of the process. Main subjects are financial administration, demand administration, organizational improvement and strategic risks.
ITIL Service Design (SD)
The aim of the design stage of the lifecycle is to design IT assets, along with the governing IT practices, processes and policies, to realize the strategy and to facilitate the introduction of these assets into the live environment. Crucial success factors are quality delivery, customer satisfaction and cost-efficient service provision.
The design lifecycle stage enables service providers to design appropriate and revolutionary companies underpinned by IT to meet present and future agreed enterprise needs.
The design steerage covers the design rules and strategies for converting strategic aims into portfolios of service assets. The publication guides organizations on tips on how to develop design capabilities for service management. Key subjects are service catalogue, availability, capacity, continuity and service level management.
Service transition ensures that new or changed providers meet customer and business expectations as documented within the service strategy and service design lifecycle stages.
The transition lifecycle stage covers the transition of an organization from one state to another while delivering the capabilities for service operation and continuous service improvement. This stage goals to plan and handle changes efficiently and successfully whilst controlling risks and delivering information for resolution support.
The transition guidance covers practices in change management, service asset and configuration management, launch and deployment management, change evaluation and data administration and places them in the practical context of service management.
Service Operation (SO)
Service operation is the administration of the day-to-day operation of services. The main target is achieving effectiveness and efficiency within the delivery and assist of companies to ensure worth for the customer, user and the service provider. As strategic objectives are realised by way of service operation, it's a essential capability.
Knowledge about the ITIL service operation lifecycle stage enables operational managers to make better choices in areas such as managing the availability of services, controlling demand, optimizing capability utilization, scheduling of operations and avoiding or resolving service incidents and managing problems.
The operation publication combines practices in occasion, incident, drawback, request, access, service desk, application, technical and operations management practices.
ITIL Continuous Service Improvement (CSI)
Continuous Service Improvement goals to align the IT services to the changing business wants by planning and implementing enhancements to IT providers that assist business capabilities.
The ITIL CSI steering gives practices on linking improvement efforts to outcomes. The Plan-Do-Check-Act (PDCA) method provides a closed loop feedback mechanism for prioritising enhancements from different perspectives.
The ITIL CSI publication consists of advice on service measurement, demonstrating benefits and worth delivery with metrics, assessing functionality maturity, baselines and benchmarking. The steerage combines rules, practices and methods from high quality management, change administration and functionality improvement.
Strategy (SS)
The purpose of the ITIL training Malaysia process strategy lifecycle stage is to outline a strategy that a supplier needs to execute to fulfill a company's business objectives and outcomes. Value creation begins in the strategy lifecycle stage with an understanding of the organizational targets and customer needs. The strategy lifecycle stage covers strategy generation that goals to improve the alignment between the service supplier's capabilities and the enterprise strategies.
The strategy publication covers the rules of management which are useful for developing administration insurance policies, practices and processes across the ITIL service lifecycle. The guidance contains the development of markets to be served, traits of inner and exterior supplier types, service property, the service portfolio and implementation of strategy through the lifecycle of the process. Main subjects are financial administration, demand administration, organizational improvement and strategic risks.
ITIL Service Design (SD)
The aim of the design stage of the lifecycle is to design IT assets, along with the governing IT practices, processes and policies, to realize the strategy and to facilitate the introduction of these assets into the live environment. Crucial success factors are quality delivery, customer satisfaction and cost-efficient service provision.
The design lifecycle stage enables service providers to design appropriate and revolutionary companies underpinned by IT to meet present and future agreed enterprise needs.
The design steerage covers the design rules and strategies for converting strategic aims into portfolios of service assets. The publication guides organizations on tips on how to develop design capabilities for service management. Key subjects are service catalogue, availability, capacity, continuity and service level management.
Service transition ensures that new or changed providers meet customer and business expectations as documented within the service strategy and service design lifecycle stages.
The transition lifecycle stage covers the transition of an organization from one state to another while delivering the capabilities for service operation and continuous service improvement. This stage goals to plan and handle changes efficiently and successfully whilst controlling risks and delivering information for resolution support.
The transition guidance covers practices in change management, service asset and configuration management, launch and deployment management, change evaluation and data administration and places them in the practical context of service management.
Service Operation (SO)
Service operation is the administration of the day-to-day operation of services. The main target is achieving effectiveness and efficiency within the delivery and assist of companies to ensure worth for the customer, user and the service provider. As strategic objectives are realised by way of service operation, it's a essential capability.
Knowledge about the ITIL service operation lifecycle stage enables operational managers to make better choices in areas such as managing the availability of services, controlling demand, optimizing capability utilization, scheduling of operations and avoiding or resolving service incidents and managing problems.
The operation publication combines practices in occasion, incident, drawback, request, access, service desk, application, technical and operations management practices.
ITIL Continuous Service Improvement (CSI)
Continuous Service Improvement goals to align the IT services to the changing business wants by planning and implementing enhancements to IT providers that assist business capabilities.
The ITIL CSI steering gives practices on linking improvement efforts to outcomes. The Plan-Do-Check-Act (PDCA) method provides a closed loop feedback mechanism for prioritising enhancements from different perspectives.
The ITIL CSI publication consists of advice on service measurement, demonstrating benefits and worth delivery with metrics, assessing functionality maturity, baselines and benchmarking. The steerage combines rules, practices and methods from high quality management, change administration and functionality improvement.